P1assignedmj-101

CP-BIA-01 offline - no heartbeat

Bandaranaike Airport (BIA) · opened Today 12:16 · SLA Today 16:16 · raised by OCPP fault

1 safety step not signed off

Isolate before opening the cabinet. This job cannot be marked resolved until these are ticked. Not paperwork - a 400 V DC cabinet does not care how experienced you are.

Checklist

0 of 6 complete

Diagnosis

What you found - this is what the next person reads

Photos

0 attached

Photograph the fault before you fix it. Once the part is swapped, the evidence is gone - and that photo is what settles a warranty claim with the OEM three months from now.

History

System12:16

Auto-raised: heartbeat missed 3× (WebSocket closed).

R. Silva12:22

Confirmed site power OK via terminal security. Suspect router/SIM.

S. Rathnayake12:30

En route, ETA 45 min. Bringing spare LTE modem.

Site & access

StationBandaranaike Airport (BIA)

AreaKatunayake

NetworkLECO

Access: Airport terminal car park, level 1. Security desk holds the cabinet key - ask for the duty supervisor, they expect us. Badge required after 22:00.

Parts

LTE modem (spare)

MOD-LTE-04 · ×1

in van

SIM - Dialog M2M

SIM-VOD-M2M · ×1

in van

Finish up

Resolved is not closed. An operator verifies the fix and closes it - you should not be the only person who agrees your own work is done.

You can take a connector out of service and update this job. You cannot see customer records, pricing or finance - none of it helps you fix a charger.