Alerts & faults
Customer-impacting events across the pilot
Open
3
Critical
1
Major
2
Acknowledged
3
- criticalCharger offline - BIA
CP-BIA-01 lost WebSocket. No heartbeat for 38 minutes. 3 connectors unreachable.
- majorConnector faulted - GroundFailure
COL-FRT-01 connector 4 reported GroundFailure on self-test.
- majorPayment capture failed
Session se-206 stopped but final capture failed at provider. Finance action required.
- minorSession suspended by EVack
se-204 SuspendedEV for 12 min - vehicle may have reached target SoC.
- minorConnector taken out of serviceack
COL-MTL-06 connector 2 set Unavailable by operator R. Silva.
- infoCustomer reported issueack
Check-in report: "cable stiff, hard to seat" at Galle Face.