Support tickets
Customer issues linked to stations, sessions and payments
New
1
Open
1
Pending
1
Resolved (7d)
1
| Ticket | Subject | Customer | Category | Priority | SLA | Status |
|---|---|---|---|---|---|---|
| sup-441 | Charged but session never started | Nuwan Perera | Payment issue | P1 | 2h left | new |
| sup-440 | Receipt shows wrong station | Tharindu Gunawardena | Receipt issue | P3 | 2d left | open |
| sup-439 | Connector would not unlock | Ruwan Bandara | Connector stuck | P2 | 6h left | pending |
| sup-438 | Refund request - double charge | Chamari Wijesinghe | Refund request | P2 | Met | resolved |
sup-441
Payment issue
Charged but session never started
Nuwan Perera · raised 12:34
“I paid and the app said charging started, but the car never took any power. Money is gone from my eZ Cash.”
PriorityP1
SLA2h left
Statusnew