My queue
Good morning, Lucy. Here is what is waiting.
Open tickets
3
Breaching soon
2
under a day
Waiting on others
2
not yours to close
Resolved today
1
Needs you first
Ranked by what the customer is actually experiencing
Nuwan Perera charged but was never billed
21.3 kWh delivered at Colombo Fort Hub, LKR 20,735 never captured via FriMi. They have already asked whether they can drive away - the answer is yes, and telling them that quickly is the whole job here. Finance decides what happens to the money; you decide how fast they stop worrying.
Open tickets
Network right now
So you are not surprised by a caller
critical
Charger offline - BIA
CP-BIA-01 lost WebSocket. No heartbeat for 38 minutes. 3 connectors unreachable.
major
Connector faulted - GroundFailure
COL-FRT-01 connector 4 reported GroundFailure on self-test.
major
Payment capture failed
Session se-206 stopped but final capture failed at provider. Finance action required.
If someone rings about the airport, it is offline and engineers are on site - say so straight away rather than troubleshooting their car.
Live sessions
4 charging now
Amaya Fernando9.4 kWh61%
Kasun Silva5.1 kWh78%
Dilani Jayawardena16.2 kWh44%
Sanduni Rathnayake14.9 kWh57%
What you cannot do from here, and why. You cannot send remote charger commands, and you cannot approve a refund - both need a second person by design. That is not a limitation to work around: raise it to an operator or to finance and it gets done with their name on it.