Customer lookup
Search for the person you are talking to.
Search to find a customer
There is no “browse all customers” here on purpose. Support looks people up because they called, not to scroll the database - and every lookup is logged against your name.
Verify before you reveal. A masked number is enough to confirm you have the right person - read them the last three digits and let them confirm the rest. Revealing the full number is logged, and it is the one thing on this page a social engineer actually wants.
Cannot find them?
Guests can charge without an account - search the session or payment reference instead.