Integration health
Everything the platform depends on to take a payment or move an electron.
Monitored
8
Healthy
6
Degraded
2
Down
0
WebSocket
OCPP Gatewaydegraded
6 of 7 chargers connected - CP-BIA-01 dropped
84 ms
latency
Payments
eZ Cash (Dialog)ok
Callbacks healthy
320 ms
latency
mCashok
Callbacks healthy
410 ms
latency
FriMi (FriMi)degraded
Capture latency elevated - 1 exception in last hour
1890 ms
latency
Card acquirerok
3DS normal
260 ms
latency
Notifications
SMS / OTPok
Delivery 99.2%
140 ms
latency
Push (FCM/APNs)ok
Normal
90 ms
latency
Finance
Settlement file feedok
Last batch imported 06:00
-
latency
What the amber lights actually mean
OCPP Gateway - 6 of 7 connected
CP-BIA-01 at the airport has been off the WebSocket for 38 minutes. Its connectors are shown as Offline in every console and as unavailable in the app - not as free. A customer driving to the airport for a charge will be told the truth.
FriMi - capture latency 1,890 ms
Roughly six times the other providers. At this latency customers start tapping “pay” twice, which is one of the ways duplicate debits happen. Related to the open reconciliation exception.
Data export
Bulk export of platform records
An export is a copy that leaves the platform. The customer export contains names and phone numbers, and once it is on a laptop none of the access controls here apply to it. Exports are logged with your name, expire after 24 hours, and are worth deleting when you are done.